CONTACT US

Welcome to FAITHFUL . If you have any questions or complaints, do not hesitate to contact us via email (contacto@fielthebrand.com) , using the form shown in the lower section of the current page, or via WhatsApp (604970601).

In order to speed up your query, below we show you some of the most frequently asked questions :

1. Do you offer international shipping?
We DO NOT offer worldwide shipping at the moment.

2. How long does it take to receive my order?
Our team works diligently to process and ship your order as quickly as possible. Regardless of location, your FIEL bag will arrive at the delivery address within 24/72 hours.

3. What is your return policy?
We want you to be completely satisfied with FIEL. If for any reason you are not satisfied with your purchase, please contact our customer service team within 28 days of receiving your order. We will be happy to help you with a return or exchange.

Do you have any questions or suggestions?
We are here to help. Please feel free to contact our dedicated customer service team. We value your feedback and are always looking for ways to improve your FAITHFUL experience.

Report a bug
If you encounter any errors or problems while browsing our website, please let us know. We strive to provide a smooth and enjoyable shopping experience. Your comments are important to us.

Availability Questions
Are you interested in a specific FIEL bag but unsure of its availability? Please contact our customer service team and we will be happy to provide you with the most up-to-date information. The bag of your dreams may be just a message away.

Thank you for choosing FAITHFUL . We look forward to serving you and helping you discover the perfect bag that reflects your unique style and personality.